Android: I lost my account!
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Android: How do I set up Family Purchase Approvals on Android?
Safety & Parents' Guide
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Brawl
General Gameplay
How can I reach Support?
What are the Fair Play and Community Guidelines?
Find us online!
What does DPG mean?
What are the different resources in the game?
How do I increase my level?
More
What are Supply Drops?
Why can't I receive Coins from a Supply Drop?
Why is one of my local Supply Drops gone?
How do I discover a creature?
How do I evolve a creature?
What does evolving a creature do?
What is the DPG Defense League and Campaign Missions?
How do I start a battle against another player?
How can I decide which creatures to take into PvP battle?
What are Alliances?
What are Alliance Roles?
What are Alliance Missions?
How do I place a creature in a Sanctuary?
Why can’t I place certain creatures?
How do I care (Feed, Play, Interact) for my creatures in Sanctuaries?
What is my Support Key?
What are the minimum OS requirements for Jurassic World Alive?
What are the requirements for Augmented Reality (AR)?
Can I listen to external audio while playing?
Android: I am having trouble connecting to my GPS
Android: Why is my GPS disconnected?
I'm having trouble loading the game
I did not receive a purchase, what should I do?
Google Play: I made an accidental in-app purchase. How can I get a refund?
Google Play: How to protect from unauthorized or accidental in-app purchases
What is the Jurassic World Alive Web Store and how do I access it?
How do I create and access an account for the Jurassic World Alive Web Store?
I need a refund from a purchase made through the Jurassic World Alive Web Store
Accessing VIP subscription content
How does the VIP Free Trial work?
What are the benefits of becoming a VIP member?
What is the Friends List?
How can I invite friends?
What are Friendly Battles?
What is COPPA?
Is this game suited for my young child?
How do I set parental controls for in-app purchases?
Need more help?
