If you experienced an issue while making a Store purchase, please contact our Support Team with your official store receipt, and support key.
Your official store receipt must include the Order ID, date of purchase, price, and item purchased. If your receipt is missing any of the information specified, you may experience additional delays in processing your request.
To find your receipts on iOS: https://support.apple.com/en-us/HT204088
To find your receipts on Google Play: https://support.google.com/googleplay/answer/2850369
Your official store receipt must include the Order ID, date of purchase, price, and item purchased. If your receipt is missing any of the information specified, you may experience additional delays in processing your request.
To find your receipts on iOS: https://support.apple.com/en-us/HT204088
To find your receipts on Google Play: https://support.google.com/googleplay/answer/2850369