Why did my Lovelink progress reset?
Troubleshooting
I want to start over. How do I reset my conversations?
My Account
Known Issues
My conversation shows as offline, what should I do?
How to Play
Can I unmatch if I don't like someone?
Why won't my App load?
How do I change my clothes and appearance?
How do I collect items for my wardrobe?
Why am I not appearing in dates?
How do I edit my profile?
How do I match with another profile?
Why doesn't my match write back?
More
Where do I get more Gems and what are they good for?
What are Charms?
How do I access the store?
Why is my Support Key important?
How do I adjust my game settings?
I made a purchase but did not receive it. How can I receive it?
I made an accidental purchase. How can I get a refund?
What are the benefits of becoming a VIP member?
Accessing Subscription Content
How can I control my subscription as an Android user?
Why did my App close unexpectedly?
Why did my App disconnect from the server?
Need more help?
