Sometimes purchases will be delayed or do not go through due to connection errors. Should this happen to you, please contact us at  https://jamcity.helpshift.com/hc/en/63-lovelink/contact-us/  with your request.

 

To verify the purchase, please include your Support Key and attach a copy of your receipt in JPEG, PNG, or PDF format.

 

To find your receipts on iOS:  https://support.apple.com/en-us/HT204088

 

To find your receipts on Google Play:  https://support.google.com/googleplay/answer/2850369