We strongly recommend that you be certain of your purchase before tapping on it.
To verify the resource exchange, please contact us at  https://jamcity.helpshift.com/hc/en/63-lovelink/contact-us/
 Please include your support key and attach the store receipt in JPEG, PNG, or PDF format.
To find your receipts on iOS: https://support.apple.com/en-us/HT204088
To find your receipts on Google Play: https://support.google.com/googleplay/answer/2850369