What are T-Coins?

As a thank you for your continued efforts at protecting the city against the Kraang, you can now collect T-Coins! These coins can be used to...

What are the different resources in the game?

There are a variety of resources in the game to earn and use!Card Packs give a bundle of rewardsGreenbacks appear as green cash stacks and a...

What is the Item Shop?

The Item Shop is accessible by selecting the Items button from the Shop menu, and is made up of 3 sub-shops. Each sub-shop offers a variety ...

What is the Card Pack Shop?

The Card Pack Shop is where you can obtain Card Packs! Some packs can be bought with Greenbacks or T-Coins, and others are available as in-a...

Can I see what's in a Card Pack before I purchase it?

You can see what content might be inside any purchasable Card Pack by selecting the title of the pack on top, or price of the pack below. Th...

What is the Greenbacks Shop?

The Greenback Shop is where you can purchase Greenbacks! Get Greenbacks in this shop by making In-App purchases. You can also obtain Greenba...

What is the Energy Shop?

The Energy Shop is where you can purchase energy-restoring resources such as Pizza, Warp Passes, and Refresh Tickets! All items available he...

What is the Mutagen Shop?

The Mutagen Shop is where you can restock Mutagen. The Mutagen bundles available in this shop can be purchased with Greenbacks, or accumulat...

What are Portal Packs?

Portal Packs are a great way to collect character DNA!  Portal Packs are obtained with green backs through the Cardpacks section o...

I made a purchase but did not receive it. How can I receive it?

Sometimes purchases will be delayed or do not go through due to connection errors. Should this happen to you, please contact us at https://j...

Google Play: I made an accidental in-app purchase. How can I get a refund?

You can request a refund directly from Google Play.Once Google Play has made their decision, please let our Support team know in case there ...

Apple: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures regarding refunds, we are unable to provide refunds for iOS purchases.Please note that...

I have a purchase issue! What should I do?

If you experienced an issue while making a Store purchase, please contact our Support Team at https://jamcity.helpshift.com/hc/en/64-ninja-t...

Google Play: How to protect from unauthorized purchases

In order to help protect from future unauthorized purchases, please secure your device from unauthorized use by implementing a password, PIN...

Apple: How to protect from unauthorized purchases

In order to help protect from future unauthorized purchases, please secure your device from unauthorized use by implementing a password, PIN...

Google Play: How do I set up Family Purchase Approvals on Android?

If you’re the family manager in the family group, you can choose purchase approval settings for any member of your family. If you're a paren...