Why won't my game load?

There could be several reasons as to why your game will not load. Please make sure that you are connected to the internet and that you enoug...

Why did my game close unexpectedly?

There could be several reasons why your game closed unexpectedly. Here are suggestions that will usually solve issues like crashing or ...

Why did my game disconnect from the server?

Please make sure that your device has a stable internet connection. Often, simply closing the game and rebooting the device will help resolv...

Why did my game progress reset?

First, let's make sure that you have not just accidentally logged in as a Guest. If you usually play via Facebook, please go into the game s...

Why don't I have a Facebook login option?

It’s possible your game may be set to the age of under 13, which according to law called COPPA, prevents minors from connecting to Facebook....

iOS: Why can't I connect to Facebook?

When iOS devices connect Legends to Facebook, they select the Facebook account connected to your device's Settings, as well as the Facebook ...

Does Jam City offer support over the phone?

Jam City Support can offer assistance only through Helpshift (https://jamcity.helpshift.com/hc/en/64-ninja-turtles-legends/). 

Why is my game stuck at 99% of the download?

When playing the game with both mobile networks and Wi-Fi enabled, the download may appear to stop at 0% or 99%. You may turn off mobil...