When you link Book of Life: Sugar Smash to Facebook, your progress will be saved on Facebook's network. This is especially helpful if you play the game across multiple devices, or if you have to get a new device, your progress will be automatically restored.
Please note, you will need to be signed into the same account to sync or restore progress, logging into different account on multiple devices or to restore progress on a new device will not work, and may result in lost progress.
To log into Facebook in the game, follow these steps:
- Load the game and tap the "gear" icon in the dock on the right side of the map screen
- Tap "Save Your Progress" and sign in using your Facebook log-in credentials.
- If you're logging in on multiple devices, repeat these steps on each device using the same Facebook account credentials for each device.
It is important to know that coins, boosters, and lives are only available on one device. For example, if you have 200 coins on your phone, you won't have those coins on any other device you also use to play the game, even if they're connected to the same Facebook account.
If you're having difficulties with your devices not syncing correctly, please update all your devices to the latest version of Book of Life: Sugar Smash. When new levels are released, all devices must be updated for them to load correctly.
If your games are up to date and your levels still don't match, please try the following troubleshooting steps:
- Turn your game and any other apps off so that they are no longer running in the background of your device.
- If you have social media accounts connected to your game (like Facebook or Google+), disconnect them.
- Turn your device off and wait 10 seconds before you turn it back on.
- Reconnect your social media accounts to your game, verifying you're using the correct account.
- If these steps didn't work, please try them a second time and contact our support team if these are still not working.
If you're still having trouble, please submit a support ticket in the game, by tapping the "gear" icon on the map screen, and then "support," or you can open an online support ticket here.