Why am I not able to make a purchase?

Make sure you are running the latest version of our game and are connected to the internet.Also make sure you have read and accepted any new...

I purchased items in the game, but did not receive them.

If you haven't gotten your purchase, please try turning your device off and on again, then reloading the game to see if the purchase is cred...

Refunds

If you believe you were charged the wrong amount for your purchase or would like a refund, please contact our customer support team by click...

I purchased lives but did not receive them

To ensure your game is functioning properly, please completely close and reopen your game. If your purchase still isn't ...

How do I access my Google Play order number?

When you make a purchase on Google Play, a confirmation email with your order information is sent to the Google Account you use when making ...

How do I access my iTunes receipt?

Here you will find instructions on how to check your iTunes purchase history: http://support.apple.com/kb/HT2727If you need to contact us fo...

How to secure your device from unauthorized or accidental purchases

In order to avoid unauthorized or accidental purchases, you can adjust your Apple App Store or Google Play Store settings using the steps be...