I lost progress (levels) on my game

If you had your levels progress on an old device that connected to Facebook in the game and are trying to sync this progress to a new devic...

How do I start over from level 1?

There is no option to reset your progress in the game to level one. We can only restore level progress that has been lost.

My levels don't match on my devices

When you link Book of Life to your Facebook account, this saves your game progress and allows you to sync this with multiple devices. It al...

My lives, coins or boosters aren't showing up on all my devices

Items in your inventory (lives, coins, collections and boosters) are stored locally on your device. You're not able to transfer your i...

I need help with a level

All our levels can be completed without purchasing lives, coins or boosters. Our developers only release levels after they have tested that...

My lives are not refilling

My lives are not refilling Your lives should refill at a rate of one life every 30 minutes. If your lives aren't refilling, please try these...

I've completed all the levels

Congratulations on finishing all our levels! You are a true Sugar Smasher! Our development team is constantly working on new levels.&nb...

I got a new device and my level doesn't match.

The easiest way to transfer your levels onto a new device is by syncing your game with a Facebook account. If you have your old device...

I got a new device and my items disappeared!

Items do not transfer among devices. However, we can help you with a manual transfer. If you have access to your old device: Please t...

Some of the levels don't allow boosters, why is that?

Our developers have found issues with the boosters of some of the levels, due to the way the booster work and  the way some of the...