Items
In order to prevent graphical errors or crashing/freezing, items are not transferrable across devices. The items in your inventory (lives, coins and boosters) are stored locally (computer, tablet and mobile phone).

To ensure you have your coins, lives or boosters on a specific device, be sure to use that device when collecting or purchasing those items.
Levels
If you are on the wrong level number, please make sure your game is currently connected to Facebook on both devices. It's very common for players to accidentally be disconnected from Facebook without them realizing it!
If you are currently disconnected from Facebook, the big blue button on the screen will say "Connect". If this is what you see, tap on the Connect button to connect to Facebook. (Otherwise, don't touch it!) 

If you are currently connected to Facebook on both devices but your progress is still not synced, please follow these steps to reset the app:
If you are playing on an iPhone, iPad, or iPod Touch:

First, please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if you have the latest version, please click here for steps on how to update your apps.
  1. Press the home button two times quickly. You'll see small previews of your recently used apps.
  2. Swipe your finger up on each of the apps you see to close them. Further help with this can be found here.
  3. Press and hold the Sleep/Wake button until the red slider appears.
  4. Drag the slider to turn your device completely off.
  5. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
  6. Reopen the game and it will prompt you to reconnect to Facebook. If you had your game connected to Facebook, reconnect.
If you are playing on an Android or Kindle:

First, please make sure that you are running the latest game version by visiting your mobile app store. If you're not sure if you have the latest version, please click here for steps on how to update your apps.
  1. Force quit the app and all other apps you have running in the background. If you don't know how to force quit an app, please check out these steps.
  2. Power off your device completely (don't just press the Power button!). This will probably require you to hold down your Power button and your Volume button at the same time, for several seconds. If you're not sure how to power off your device, please check out this link.
  3. Wait for 10 seconds and turn your device back on.
  4. Reopen the game and it will prompt you to reconnect to Facebook. If you had your game connected to Facebook, reconnect.