Why is my Android device not compatible?

If you see a "device incompatible" message on Google Play, please ensure your Android operating system (OS) is updated. Panda Pop requires A...

How do I check if I have the latest version of the app?

If you're experiencing an issue with your game, please first ensure you are using the latest game version. You can do this by visiting your ...

My game is not loading

To ensure your game runs smoothly, always make sure you're playing the latest version by checking your app store for updates. Using the most...

My game is freezing (iOS)

If your game is freezing or crashing, first ensure you are running the latest game version by visiting the App Store to check for any availa...

My game is freezing (Android)

If your game is freezing or crashing, first ensure you are running the latest game version by visiting your mobile app store to check for an...

Why am I crashing after downloading an update?

If your game crashes immediately after downloading an update, please try keeping the game open and running for 10-15 minutes. This allows su...

My game is crashing (iOS)

Game crashes often occur when your device is low on RAM (this is different from storage space). To help alleviate these crashes, please try ...

My game is crashing (Android)

Game crashes often occur when your device is running low on RAM (this is different from storage memory). To help alleviate these crashes, pl...

How do I clear my cache? (Android)

To clear your cache, please follow these instructions:Tap and hold the icon in the app drawer. Drag it to "App Info".Tap "Clear Cache". When...

How do I force close my app? (iOS)

Force closing allows the app to refresh and may alleviate minor gameplay or loading issues. Our Support team may also request that you force...

How do I force close my app? (Android)

Force closing allows the app to refresh and may alleviate minor gameplay or loading issues. Our Support team may also request that you force...

My sound stopped working

If you're experiencing sound problems in your game, first check your device's basic sound settings:Verify that your device is not on vibrate...

My lives are not refilling

If your Lives are not refilling every 30 minutes as they should, please try the following troubleshooting steps:If you are playing on a mobi...

My lives, coins, and/or boosters aren't appearing on all of my devices

In-game items like lives, coins, and boosters are stored locally on your device. It's not possible to transfer these items between devices, ...

Why can’t I see video ads?

The number of video ads available to watch are random and may vary in frequency. If you were able to watch video ads previously, but are no ...

How can I report a video ad?

If you encounter a video ad that you find inappropriate, or one that causes stability issues like freezing or crashing, please contact our S...

I'm experiencing a bug, what should I do?

If you're experiencing a bug in the game, please contact our Support team.Here's how to reach us:Tap the gear icon in the upper right corner...