If you've made a purchase but don't see it in your game, please try these steps:

• First, force close and reopen your game while connected to a strong internet connection.
• If your purchase still isn't there, try turning your device off and then on again.
• Android users might occasionally see a "You Already Own This Item" message due to a delayed purchase. Simply reloading your game should resolve this. Please allow your device enough time to communicate with the server.

If your purchase still hasn't appeared, please contact Support and include a screenshot of your receipt directly from Apple, Google Play, Amazon, or Facebook. All purchases are processed via your app store, so your receipt is crucial for verification. Please ensure the screenshot includes the purchase name, date, and order number. Without a receipt, it may take longer to process your request.