If your Lives are not refilling every 30 minutes as they should, please try the following troubleshooting steps:

If you are playing on a mobile device (phones and tablets):

First, ensure you are running the latest version of your game by visiting your App Store and verifying there are no available updates. Playing the latest version helps minimize bugs. If there are no updates available, please try these steps:

• Turn off your game and any other apps so they are no longer running in the background of your device.
• If you have social media accounts connected to your game (like Facebook), temporarily disconnect them.
• Turn your device off, wait 10 seconds, and then turn it back on.
• Reconnect your social media accounts to your game, making sure you're using the correct account.
• If these steps didn't work, please try them a second time before contacting our support team.

If you are playing on a computer:

• Please clear your browser's cache and cookies.
• Ensure your browser is up to date. You can check for the latest drivers through websites like WhatIsMyBrowser.com.
• Make sure your browser's view setting is at 100%. Zooming in may cause technical issues.
• After trying these troubleshooting steps, close and reopen your browser.
• If you're still having problems, please try playing on another browser. We recommend playing through Google Chrome.