If you're experiencing difficulties making a purchase, please first ensure you are using the latest version of the app. If the problem persists, please verify the following:

  • Credit Card Information: Is your credit card information up-to-date with your mobile app store account? Charges are managed directly by your app store. Even if you have credit available, your card details may need to be refreshed.
  • Terms & Conditions: Some app stores require you to accept new Terms & Conditions, even if you already have funds in your account. Please make sure you have accepted the latest Terms & Conditions within your mobile app store account.
  • Internet Connection: Ensure you are connected to a reliable internet source (a steady connection with strong signal).

All purchase transactions in our game are handled directly through your app store. To change your payment information, you will need to do so within your app store settings, either directly on your device or through the service provider's website.

Support Links for App Stores: