To ensure your game runs smoothly, always make sure you're playing the latest version by checking your app store for updates. Using the most current version helps minimize bugs and issues.

If no updates are available, please try these troubleshooting steps:

• Close your game and any other apps running in the background on your device.
• If you have an account connected to your game, such as Facebook, temporarily disconnect it.
• Turn your device off, wait 10 seconds, and then turn it back on.
• Log back into your game, verifying you're using the correct account.
• If these steps don't resolve the issue, please try them a second time before contacting Support.