If your game is freezing or crashing, first ensure you are running the latest game version by visiting your mobile app store to check for any available updates.

If your app is up to date, try these steps:

• Force quit the app and all other applications running in the background. If you're unsure how to force quit an app, please refer to your device's instructions.
• Completely power off your device (don't just press the power button). This typically involves holding down your power button and a volume button simultaneously for several seconds. If you're unsure how to power off your device, please consult your device's guide.
• Wait for 10 seconds, then turn your device back on.
• Reopen the game. If your game was connected to Facebook, it will prompt you to reconnect.

We recommend trying these steps occasionally to reduce how often the game freezes. If your game still freezes after your first attempt, it might require you to fully close and reopen the app a second time.