With new game updates, it can take longer than usual to load into the game. While the game is loading, please do not click away from the loading screen as this will hault the loading process.

If the game still fails to load completely, please try clearing the cache on your web browser.

Google Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.


Mozilla Firefox

  1. Click the menu button   and select Settings.
  2. Select the Privacy & Security panel and go to the Cookies and Site Data section.
  3. Click the Manage Data… button. The Manage Cookies and Site Data dialog will appear.
  4. In the Search websites field, type the name of the site whose cookies you want to remove. Items that match your search will be displayed.
  5. ClearCookies
    • To remove all cookies and storage data for the website, click Remove All Shown.
    • To remove selected items, select an entry and click Remove Selected.
  6. Click Save Changes.
  7. In the Removing Cookies and Site Data confirmation dialog that opens, click OK.
  8. Close the about:preferences page.


Microsoft  Edge
Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del.