Freezing, Crashing or Loading Issues
If you are seeing this error, you may have disabled hardware acceleration in your browser settings. To check this, please follow the steps f...
My game is not loading
If you are playing on a computer:To improve performance, clear your browser's cache and cookies.The steps to do this for major browsers, lik...
My game is crashing
If your phone is set to a language that Genies and Gems isn’t designed to be played in, you may experience an issue with random crashing.&nb...
The game is telling me there is a problem with my clock.
This can sometimes occur if the date and time settings are not set correctly. We recommend setting them to automatic if you haven't already....
How do I enable hardware acceleration on my browser?
Hardware acceleration is required for Genies & Gems to run properly. To check if this is enabled, please follow the steps for...
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