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Enhancements Explained
What are the Fair Play and Community Guidelines?
How can I reach Support?
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What is my Support Key?
How do I adjust my App settings?
Android: I lost my account!
How do I disable Blood effects?
What visually changed about Premium Incubators?
How do the Video Ads work?
What are Supply Drops?
Why can't I receive Coins from a Supply Drop?
One of my local Supply Drops or Parks is gone!
How does Multi-Fusion work?
What is Roster Sorting?
What are Stat Boosts?
How are my battle arena opponents selected?
Why was my opponent's Trophy count much higher than mine?
What are Trophies?
What are Alliances?
What are Alliance Roles?
What are Alliance Missions?
What are Sanctuaries?
How do I place a creature in a Sanctuary?
Why can’t I place certain creatures?
Augmented Reality: Which Android devices are compatible?
Augmented Reality: Which iOS devices are compatible?
What are the minimum OS requirements?
Android: I am having trouble connecting to my GPS
Android: Why is my GPS disconnected?
iOS: I am having trouble connecting to my GPS
I made an accidental purchase with my Jurassic World Alive Cash. Can I get it refunded?
I have a purchase issue! What should I do?
I made a purchase but did not receive it. How can I receive it?
Accessing Subscription Content
How does the VIP Free Trial work?
What are the benefits of becoming a VIP member?
What is the Friends List?
How can I invite friends?
What are Friendly Battles?
What is COPPA?
Is this game suited for my young child?
How do I report another player's inappropriate username?
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