Hi, how can we help you?
I did not receive a purchase, what should I do?
Currencies & Payments
Android: I lost my account!
My Account
What are Recombinations and Catalysts?
General Gameplay
Enhancements Explained
Hot Topics
iOS: I lost my account!
How does the VIP Free Trial work?
Subscriptions
Omega Training – Training Point System Announcement
What are the Fair Play and Community Guidelines?
More
What does DPG mean?
What are the different resources in the game?
How do I increase my level?
What are Supply Drops?
Why can't I receive Coins from a Supply Drop?
One of my local Supply Drops is gone!
How do I discover a creature?
How do I evolve a creature?
What does evolving a creature do?
What is the DPG Defense League and Campaign Missions?
How do I start a battle against another player?
How can I decide which creatures to take into PvP battle?
What are Alliances?
What are Alliance Roles?
What are Alliance Missions?
How do I place a creature in a Sanctuary?
Why can’t I place certain creatures?
How do I care (Feed, Play, Interact) for my creatures in Sanctuaries?
What is my Support Key?
Login with Apple Sign-In
Login with Game Center
What are the minimum OS requirements for Jurassic World Alive?
What are the requirements for Augmented Reality (AR)?
Can I listen to external audio while playing?
Android: I am having trouble connecting to my GPS
Android: Why is my GPS disconnected?
iOS: I am having trouble connecting to my GPS
I made an accidental purchase with my Jurassic World Alive Cash. Can I get it refunded?
Google Play: I made an accidental in-app purchase. How can I get a refund?
Accessing Subscription Content
What are the benefits of becoming a VIP member?
What is the Friends List?
How can I invite friends?
What are Friendly Battles?
What is COPPA?
Is this game suited for my young child?
How do I set parental controls for in-app purchases?
Need more help?
