Hi, how can we help you?

How can I reach Support?

What are the Fair Play and Community Guidelines?

Find us online!

What does DPG mean?

What are the different resources in the game?

How do I increase my level?

What are Supply Drops?

Why can't I receive Coins from a Supply Drop?

Why is one of my local Supply Drops gone?

How do I discover a creature?

How do I evolve a creature?

What does evolving a creature do?

What is the DPG Defense League and Campaign Missions?

How do I start a battle against another player?

How can I decide which creatures to take into PvP battle?

What are Alliances?

What are Alliance Roles?

What are Alliance Missions?

How do I place a creature in a Sanctuary?

Why can’t I place certain creatures?

How do I care (Feed, Play, Interact) for my creatures in Sanctuaries?

What is my Support Key?

Login with Apple Sign-In

What is the age and Operating System requirement for Apple Sign-In?

What are the minimum OS requirements for Jurassic World Alive?

What are the requirements for Augmented Reality (AR)?

Can I listen to external audio while playing?

Android: I am having trouble connecting to my GPS

Android: Why is my GPS disconnected?

iOS: I am having trouble connecting to my GPS

I did not receive a purchase, what should I do?

Google Play: I made an accidental in-app purchase. How can I get a refund?

iOS: I made an accidental in-app purchase. How can I get a refund?

What is the Jurassic World Alive Web Store and how do I access it?

How do I create and access an account for the Jurassic World Alive Web Store?

I need a refund from a purchase made through the Jurassic World Alive Web Store

Accessing VIP Subscription Content

How does the VIP Free Trial work?

What are the benefits of becoming a VIP member?

What is the Friends List?

How can I invite friends?

What are Friendly Battles?

What is COPPA?

Is this game suited for my young child?

How do I set parental controls for in-app purchases?