If you experienced an issue while making a purchase through Google Play or the App Store, please contact our Support Team with your official store receipt and Support Key. 

Your official receipt from Apple or Google Play must include the Order ID, date of purchase, price, and item(s) purchased. If your receipt is missing any of the information specified, you may experience additional delays in processing your request.

To find your receipts on iOS: View your purchase history for the App Store, iTunes Store, and other Apple media services 

To find your receipts on Google Play: Review your order history