As Apple has their own set of policies and procedures for processing purchases, we are unable to provide refunds for players using iOS devices.

Please note that all in-app purchase sales are considered final and refunds are completely at Apple's discretion.

For detailed instructions on requesting a refund, please refer to this Apple help article:  https://support.apple.com/en-ca/HT204084

 

To protect your device from future accidental purchases, please view: https://jamcity.helpshift.com/hc/faq/6682-apple-how-to-protect-from-unauthorized-purchases/