If you have not received a purchase made through the Jurassic World Alive Web Store, please contact Xsolla Support in the following ways:
- Submitting a chat request through Xsolla Wallet:
- Submitting a webform found on Xsolla's website:
https://help.xsolla.com/en/refunds/refund-my-digital-purchase
Please note, Jam City Support does not directly handle the Web Store purchases, as they are managed by Xsolla. All inquiries will be handled directly by Xsolla Support.