Android: I am having trouble connecting to my GPS

Jurassic World Alive connects to the location services on your device. If you are receiving a “Network Error” message, or “Disconnected From...

Android: Why is my GPS disconnected?

Most Android devices have the ability to enable and disable Location Services.On Android 9 and above devices, they can be found in Settings ...

iOS: I am having trouble connecting to my GPS

Jurassic World Alive connects to the location services in your device. If you are receiving a “Network Error” message, or “Disconnected From...

iOS: Why is my GPS disconnected?

Make sure "Location Access" for Jurassic World Alive is turned on in your device's Settings. This will connect your game to your GPS.iOS use...

I'm having trouble loading the game

Please ensure that you have a stable connection before launching Jurassic World Alive. If you are playing on a network, we recommend ru...

Why did my app close unexpectedly?

There could be several reasons why Jurassic World Alive closed unexpectedly. Here are suggestions that will usually solve issues like crashi...

Why did my app disconnect from the server?

Please make sure that your device has a stable internet connection. Often, simply closing the App and rebooting the device will also help to...

My app disconnected during an incubator opening

The first thing to do is not to panic! When an incubator begins opening, the contents are added to your account. Meaning even if you did not...

My Scent Capsule did not spawn any creatures

If you've activated a Scent Capsule but no creatures spawned from it, here's a few things to consider beforehand.Did you notice any creature...

Can the game be optimized to improve battery usage?

Yes! There is an option to improve the life of batteries on older devices. To activate this option, go to your in-game settings and tap "Pow...

Why can't I log in with Facebook?

In order to connect to Facebook, you must allow Jurassic World Alive to access your Facebook information. If you have not yet done this, ple...

I'm having Facebook connection issues

Recently, Facebook updated their permissions requirements for all apps. To ensure the game app has access to log you in with Facebook, pleas...