Hi, how can we help you?

What are the Fair Play and Community Guidelines?

How can I reach Support?

Helpshift is the way to contact Support

A list of known issues can be found here

What is my Support Key?

Can I play as a Guest?

Can I log in with Facebook?

I made an accidental purchase with my resources. How can I get them back?

I made a purchase but did not receive it. How can I receive it?

Google Play: I made an accidental in-app purchase. How can I get a refund?

What is COPPA?

Is this game suited for my young child?

How do I set parental controls for in-app purchases?

Why won't my game load?

Why did my game close unexpectedly?

Why did my game disconnect from the server?

What are the benefits of joining the Flight Club?

What is a subscription?

How does the subscription free trial work?

What is this game about?

How do I level up my progression?

How do I use my Dragons in a battle?

How to train my Dragons?

How do I level up a Dragon?

How to breed my Dragons?

What are Trust Points?

How do I earn Runes and what are they used for?

How do I earn Fish and what is it used for?

How to battle?

What do the special gems do?

When will the Dragons attack?

What is the Hatchery?

What is the Fishery?

What is the Breedery?

Where can I find my duties?

How do I complete my duties?

What does it mean to reroll a duty?

How do the new Quests work?

How does "Early Access" work?

What does the early access pack include?

What are Drafts?

How does the Draft Meter work?

What is the Draft Box?

How do I battle in the Arena?

How do I earn medals?

What is the Thawfest Emporium?

What are Clans?

How can I create a new Clan?

How can I join a Clan?

How can I get sheep?

What are sheep used for?

What is the Book of Dragons?