To permanently delete your account and personal information, please follow the steps below. For resetting your account or transferring your account to a new device, contact support though the in-game Help & Support or via email.

 

1. Open the game app

2. Navigate to the in-game settings menu

3. Tap the Delete Account button

 

This will bring you to the Helpshift message interface with an auto-generated message for you to send to Customer Support. From there, Support can help to delete your game account. Alternatively, you may reach out to support via email to support@ludia.com to start this request.

 

Note: Deleting a game account does not disable auto-renewing subscriptions. If you have an active subscription, please be sure to cancel it through your Apple Device Settings:

1. Go to Settings

2. Tap your name

3. Tap Subscriptions

4. Tap the subscription you want to manage

5. Tap Cancel Subscription