I made an accidental purchase with my resources. How can I get them back?

Please note that there are not always confirmation buttons in the game to confirm your choice before spending resources. We strongly recomme...

I made a purchase but did not receive it. How can I receive it?

Sometimes purchases will be delayed or do not go through due to connection errors. Should this happen to you, please send us an e-mail with ...

Google Play: I made an accidental in-app purchase. How can I get a refund?

You can request a refund directly from Google Play.Once Google Play has made their decision, please let our Support team know in case there ...

Apple: I made an accidental in-app purchase. How can I get a refund?

As Apple has their own set of policies and procedures regarding refunds, we are unable to provide refunds for iOS purchases.Please note that...

I have a purchase issue! What should I do?

If you experienced an issue while making a Store purchase, please contact our Support Team with your official store receipt, and support key...

Google Play: How to protect from unauthorized purchases

In order to help protect from future unauthorized purchases, please secure your device from unauthorized use by implementing a password, PIN...

Apple: How to protect from unauthorized purchases

In order to help protect from future unauthorized purchases, please secure your device from unauthorized use by implementing a password, PIN...

Google Play: How do I set up Family Purchase Approvals on Android?

If you’re the family manager in the family group, you can choose purchase approval settings for any member of your family. If you're a paren...