Why won't my game load?

There could be several reasons as to why your game will not load. Please make sure that you are connected to the internet and that you have ...

Why did my game close unexpectedly?

There could be several reasons why your game closed unexpectedly. Here are suggestions that will usually solve issues like crashing or ...

Why did my game disconnect from the server?

Please make sure that your device has a stable internet connection. Often, simply closing the game and rebooting the device will help resolv...

Why did my game progress reset?

Please make sure that you have not just accidentally logged in as a Guest. If you usually play via Facebook, please go into the game setting...

Why can't I log in with Facebook?

If the Facebook button does not appear in the game settings, it is possible your game may be set to the age of under 13, which according to ...

Does Ludia offer support over the phone?

Ludia Support is able to offer assistance only through e-mail and Helpshift. You can contact us using our FAQ Contact Us form, through our n...

Why did my game freeze in the middle of a battle?

If you are experiencing a crash, we recommend taking your time when performing an action. Especially battles have a lot of animations and gr...